Fish People

FAQs

Is there a minimum order?

We have a £25 minimum order. This is necessary due to the costs involved in the recyclable and chilled packaging required to keep your order fresh until arrival.

How much will delivery cost?

Delivery is charged at £4.95 for UK mainland next day. Monday-Friday.

Where can you deliver to?

We can deliver all throughout Scotland (excluding the Highlands) England & Wales.  We are trying to source a courier who can deliver on a next day service, for a reasonable rate, to the Scottish Highlands. We will update via our mailing list & social media as soon as we can.

When will my delivery arrive?

Your delivery will arrive next day or if specified, on your chosen day. We can deliver Tuesday-Friday.

What if I am not in when the parcel arrives?

If you are not in, the parcel will be left in a safe place. Please where possible, advise where you would like us to leave the order if you are unavailable. It is not possible for the couriers to return later in the day and the parcel cannot be taken to a depot as the fresh produce will require refrigeration as soon as possible.

Can I place a repeat order?

You can place multiple orders in advance or if you would like, you can subscribe to your weekly, fortnightly or monthly fish boxes, offering a selection of fine fish at your chosen interval. You can elect to omit any fish you do not wish to receive.

How will my produce be packaged?

All fresh fish will arrive vacuum sealed and ready for freezer storage. Freshly prepared meals will arrive in plastic containers which can be fully recycled within your household waste. The vacuum packs and containers are then placed inside a wool cool inner, alongside some freezer packs and then carefully wrapped and placed inside one of our simple cardboard boxes. We felt it necessary to use cardboard as polystyrene boxes are not only unsightly but also not easy for our customers to recycle or re-use!

How is my produce chilled during transit?

Each order is placed inside a wool cool sleeve, which keeps the temperature below 5° when used in combination with ice packs. Keeping the produce chilled for over 24 hours.

Where does your fish come from?

We source the finest quality seafood from many different Scottish suppliers that we have worked closely with for many, many years. Scottish waters are considered by many as the best in the world for fish, with just the right temperatures for producing excellent quality seafood.  Each item you receive will detail the catch area and landing area, so you know exactly where it comes from.

Can I freeze my fish?

Yes, all our fresh produce is suitable for freezing on the day of receipt. Our fresh meals will have advice on the labels as to whether they are suitable for freezing. Some of the items are not suitable for freezing as we do not believe they will retain their quality once defrosted. We believe they are best enjoyed as freshly as possible.

How can I get in touch?

We can be contacted via email – orders@thefishpeopleshop.co.uk or via telephone on 0141 429 1609.

We are also on Facebook & Instagram, feel free to send a private message with your query and we will reply to you as quickly as we can.

Can I purchase a gift voucher?

Yes! We have gift vouchers available here if you would like to give a friend a treat, we can also send a box on your behalf to a friend or loved one if you wish.

How do I redeem my gift voucher?

After you have selected your items, during the checkout process there is an option to ‘add a gift voucher’ at this point please enter the reference number from your voucher and press apply. The value of the gift voucher will automatically be deducted from your order total.

There is an item missing from my order, what happens next?

Should any item be missing from your order or something is not as you expected, please get in touch and we will rectify as soon as possible.

We believe in only supplying the highest standard of fresh produce, on a very rare occasion, should we feel something is not of the standard we expect, we would rather not send to you than to send you something we would not feel comfortable serving at our own table. You will of course receive a full refund if this is the case.

Can I amend my order after I have placed it?

Unfortunately, for your own security, we are not able to alter the amounts charged to your payment card, this means we cannot add additional items to your order. If something is urgent, please get in touch and we will do our best to accommodate.

Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible. Unfortunately, if your order is already with the courier, we are unable to cancel your order.

Can I return items?

Due to the nature of the fresh produce we cannot accept returns. However, if the produce arrived in an unsatisfactory condition, please get in touch and we will endeavour to rectify as quickly as possible.

I would like to make a complaint

If you are not entirely satisfied with your produce, please contact us as soon as possible via email or telephone, we will endeavour to reply as soon as possible and agree a resolution. Whilst complaints are rare, we will value all feedback and will work to ensuring it does not happen again.