We aim to provide you with the smoothest delivery experience possible. Our couriers have been carefully chosen to deliver your parcel quickly, with care. Our fully recyclable packaging will ensure your order remains chilled until arrival.
Standard delivery fee is £4.95 Tuesday-Friday, between 8am and 6pm, to a single UK mainland residential address.
Delivery is free on orders over £75, orders underneath this value will incur a £4.95 delivery fee.
Delivery will be made 48 hours from ordering. Orders placed Monday will be delivered Wednesday and so on. Orders placed on Thursday - Sunday will be delivered on Tuesday.
A Saturday services is available at a cost of £8.00. Orders placed on Thursday without Saturday service selected will be delivered the following week.
If you have a preferred delivery date, please advise us when placing the order and we will do our best to accomodate. This date must still be on any day between Tuesday to Friday (inclusive).
Your order will be delivered between 8.00am and 6.00pm.
If you are not going to be in, you can nominate to collect from a Fedex pick up point, you must do this the day before you are due to recieve your delivery. You can do so using your tracking link.
It is not possible for the couriers to return later in the day and the parcel cannot be taken to a depot as the fresh produce will require refrigeration as soon as possible.
Please note that delivery dates may be affected by public & bank holidays.
All fresh fish will arrive vacuum sealed and ready for freezer storage. Freshly prepared meals will arrive in plastic containers which can be fully recycled within your household waste. The vacuum packs and containers are then placed inside a wool cool inner, alongside gel packs and then carefully wrapped and placed inside one of our simple cardboard boxes. We felt it necessary to use cardboard as polystyrene boxes are not only unsightly but also not easy for our customers to recycle or re-use.
Each order is placed inside a wool cool sleeve, which keeps the temperature below 5° when used in combination with gel packs. Keeping the produce chilled for over 24 hours, so your order arrives perfectly cool and ready to enjoy.
Should you have any queries, please email us at firstname.lastname@example.org and we will be delighted to help.