Delivery

We aim to provide you with the smoothest delivery experience possible. Our couriers have been carefully chosen to deliver your parcel quickly, with care. Our fully recyclable packaging will ensure your order remains chilled until arrival. 

Standard delivery fee is £4.95 Tuesday-Friday, between 8am and 6pm ( Due to the ongoing Covid-19 crisis, delivery times may be extended by the courier), to a single UK mainland residential address. Excl. The Scottish Highlands.

Delivery is free on orders over £75, orders underneath this value will incur a £4.95 delivery fee.  

A Saturday services is available at a cost of £6.50. 

Your order will be delivered between 8.00am and 6.00pm. Due to the ongoing Covid-19 crisis, delivery times may be extended by our courier company. 

Please note that due to the ongoing Covid-19 pandemic there may still be some issues with the national couriers, there may be some delay with delivery. The courier packaging we use is designed to maintain the required temperature for 60+ hours should there be any delay to your delivery. All parcels leave us on a next day service, any delay following this is due to DPD handling and we would kindly request you to contact them in the first instance. 

Please note that delivery dates may be affected by public & bank holidays. 

All fresh fish will arrive vacuum sealed and ready for freezer storage. Freshly prepared meals will arrive in plastic containers which can be fully recycled within your household waste. The vacuum packs and containers are then placed inside a wool cool inner, alongside gel packs and then carefully wrapped and placed inside one of our simple cardboard boxes. We felt it necessary to use cardboard as polystyrene boxes are not only unsightly but also not easy for our customers to recycle or re-use.

Each order is placed inside a wool cool sleeve, which keeps the temperature below 5° when used in combination with gel packs. Whilst the ice packs may no longer be solid once they arrive, they are still working. Keeping the produce chilled for 60+ hours, so your order arrives perfectly cool and ready to enjoy. 

Should you have any queries, please email us at orders@thefishpeopleshop.co.uk and we will be delighted to help.